RETAIL
WHITE PAPERBENEFITS OF VIRTUAL RETAILING
In order to reach more customers through a different channel, the retail industry has focused on online retailing to penetrate an untapped market. This has proven to be profitable because the high costs of setting up new stores to enter new markets do not exist. The only setup up required was efficient delivery system that would deliver the goods ordered to the delivery point at the most competitive prices.
RETAIL INDUSTRY SHRINKAGE
The American retail industry has always been a shoppers’ Disneyland, a hub for manufacturers to unload production lots, a dream job for the average American and a very lucrative industry for certain investors to double their money invested for a small period of time.
In order to reach more customers through a different channel, the retail industry has focused on online retailing to penetrate an untapped market. This has proven to be profitable because the high costs of setting up new stores to enter new markets do not exist. The only setup up required was efficient delivery system that would deliver the goods ordered to the delivery point at the most competitive prices.
RETAIL INDUSTRY SHRINKAGE
The American retail industry has always been a shoppers’ Disneyland, a hub for manufacturers to unload production lots, a dream job for the average American and a very lucrative industry for certain investors to double their money invested for a small period of time.
CUSTOMER SUCCESS
STORY
STORY
Business Events: One of the world’s top 5 retail companies currently face problems due to lack of visibility into their business processes in progress, and inability to align their enterprise application architecture with these business processes.
Approach: Integrate processes across multiple lines of businesses which effectively leveraged the existing store, including delivery and call center infrastructure to provide a consistent and a truly multi-channel shopping experience to the customer
Recommendations: Implement a change program that simplifies business processes, and implements best-of-breed applications and process monitoring capabilities to provide a unified view to business and applications support teams.
Results: The unified dashboard will help reduce the rework in order management processes and automate the analysis and response to failures in process steps. This will reduce the number of failed transactions, improve customer satisfaction and allow support teams to respond to customers’ needs quickly.
Approach: Integrate processes across multiple lines of businesses which effectively leveraged the existing store, including delivery and call center infrastructure to provide a consistent and a truly multi-channel shopping experience to the customer
Recommendations: Implement a change program that simplifies business processes, and implements best-of-breed applications and process monitoring capabilities to provide a unified view to business and applications support teams.
Results: The unified dashboard will help reduce the rework in order management processes and automate the analysis and response to failures in process steps. This will reduce the number of failed transactions, improve customer satisfaction and allow support teams to respond to customers’ needs quickly.
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