OIL & ENERGY
WHITE PAPERENVIRONMENTAL AND WASTE MANAGEMENT IN UPSTREAM OPERATIONS OF OIL & GAS INDUSTRYThe global community is heavily dependent upon oil and gas supplies in the present, as well as for the future. World primary energy consumption in 1994 stood more than 8,000 million tons of oil equivalent (BP statistical review of World Energy, June 1995).
CUSTOMER SUCCESS
STORY
STORY
Business Events: Increased competition and costs forced a US-based Fortune 500 energy producer to relook at service delivery and customer care models.
Approach: Become a customer centric company, and create all processes and services around the customer. Pleasing the customers will have cascading success on shareholders, employees and the community.
Recommendations: Implement multiple initiatives thatrealign all the company's processes for the customer and customer’s needs. The first of these programs was a SmartGrid Initiative, implemented over a period of 4 years.
Results: Creation of new service options, expanded service delivery networks and more flexible pricing models, which have improved customer retention and satisfaction.
Approach: Become a customer centric company, and create all processes and services around the customer. Pleasing the customers will have cascading success on shareholders, employees and the community.
Recommendations: Implement multiple initiatives thatrealign all the company's processes for the customer and customer’s needs. The first of these programs was a SmartGrid Initiative, implemented over a period of 4 years.
Results: Creation of new service options, expanded service delivery networks and more flexible pricing models, which have improved customer retention and satisfaction.